A non-standard contact centre office
When the first call centre companies appeared in the 90s, the office spaces did not offer the possibilities we have nowadays. The market of call centre companies which offer simple services has greatly evolved into the direction of specialisation and professionalization. Currently people working for call centres perform more varied activities and tasks than it was initially ‒ 8 working hours with a phone receiver. The change in the work style has been accompanied by some changes in the office space that is now supposed to support employees in carrying out their everyday duties.