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Delivering Variety. Creating Unique Spaces.


Active Office Award for Tapa

A monotonous posture – it is the cause of many civilization diseases. Our work environment has to change by offering processes that support our methods of operation and inspirational furniture, especially office equipment and accessories.

Therefore the aim of the "Health" Active Office AWARD is to raise the industry's awareness, speed up the introduction of new products and inform office users about good, ergonomic models.

During the Orgatec 2016 fair, the award was given to 600 exhibiting furniture manufacturers. According to a top-class jury, Nowy Styl Group achieved 9th place with their modular seating system Tapa.

Pictures from the award ceremony held in Berlin:

Workspace Expo in Paris: comprehensive solutions that will help you achieve your aim

Workspace Expo is the new name of one of the biggest French office equipment fairs ‒ Bureaux Expo, in which we are going to participate for the third time. This year we will present solutions that meet the office needs of modern companies accurately and aid in achieving ambitious business aims.

The fair will be held in Paris on 28‒30 March. Using the products awarded for their design and functionality (Red Dot Award and Iconic Award), such as modular poufs Tapa, the Meta-Fora system (part of the Sand line), Levitate and Play&Work desks, as well as the furniture made by the Swiss brand Sitag that will be presented by the River Seine for the first time, we will show how to arrange an effective workspace.

We count on many inspiring meetings that we will hold when playing games on our mini golf course. The guests who will demonstrate courage and perseverance will be rewarded with our great gifts.

Feel invited!

Workspace Expo
28‒30/03/2017, 9.00 a.m. ‒ 6.00 p.m.
Paris, Porte de Versailles
Hall 3.2, stand F38-G37

Milan 2017: Joyfulness and imagination

Colourful sofas in informal meeting zones, acoustically isolated places for undisturbed work, furniture that can be adjusted to the individual needs of its users, canteens that look like cafes or a swing in a fun room – at the fair in Milan (4–9 April) we will show how to trigger employees' potential with the right interior arrangement.

The work style in an office is changing rapidly. In order to respond to the change, new interior arrangement concepts focused on people's needs (so-called anthropo-design) are coming into being. Employers are paying greater attention to employees' needs, since they know the success of their companies depends on their employees' creativity and efficiency. The organisers of the fair in Milan encourage exhibitors to show forward-thinking and present solutions adjusted to the modern workplace – the so-called workplace 3.0. How will our company respond to this challenge?

Let your imagination swing

With our stand, we would like to show that there is something childlike in each of us. It is the youngest who have exceptional imaginations; these can also be very useful at work. Moreover, it is children who can truly enjoy life. Why don't we improve our working day with a few little pleasures, such as drinking refreshing lemonade or sitting on a swing? This can stimulate creativity and have a positive influence on people's efficiency at work. Nowadays we have a wide range of arrangement possibilities, enabling us to arrange offices in an interesting way – says Sławomira Rzepkowska who is responsible for arranging our stand at the fair in Milan.

Visitors to our stand will be invited to make use of the most cutting-edge modern technology. Using special glasses, they will move into a virtual office where they will be able to change arrangements, furniture colours and systems, walk freely around an open space, or sit in a comfortable armchair in a managerial office. The #OfficeVR application was presented for the first time during last year's ORGATEC fair in Cologne, with unanimous positive feedback. It has since been improved: we have added new furniture and functionalities.

A multitude of solutions

At our 320 m² stand we will present many solutions, including: Play&Work desks with height adjustment, which allow employees to adopt both sitting and standing positions (designed by WertelOberfell); Xenium duo back chairs (designed by Martin Ballendat); SitagWave chairs with intuitive adjustment, which ensure perfect spine support while looking very attractive (designed by Uli Witzig); the Navigo chair, which provides proof that ergonomic products can also be exceptionally comfortable (designed by Oscar Buffon); Tauko chairs, which make reference to the design from the 60s and warm up the office space (designed by Przemysław Mac Stopa); modular tables from the same line, which can be arranged in different configurations, thanks to their shapes; the Tepee system, which helps to isolate employees visually and acoustically from people working in an open space, allowing them to perform tasks that require concentration or hold effective meetings within a small team (designed by Hilary Birkbeck); colourful Tapa poufs, which can be freely arranged according to the user's preferences (designed by Mac Stopa); Levitate desks, which make reference to the home office design trend (designed by the famous pair WertelOberfell).

To hit the target

For us, an office is a place where people realise business processes. A well designed office arrangement project is an optimal combination of these three elements. As an expert in arranging offices, we present not only products but also specific solutions that are worth implementing in communication, concentration and relaxation areas. To ensure our offer responds to the needs of each organisation, we encourage clients to conduct a space efficiency analysis or an employee activity analysis in different departments. This is the work our Workplace Research and Consulting Department deals with.

On the basis of our analyses, we prepare recommendations for the new project concerning the number of desks, the type of equipment, the desksharing possibilities, the number and size of informal meeting places and the amount of telephone booths for particular departments. This type of data helps us design the right office for our client. We stress our competences in this field with the motto "We KNOW HOW to #MakeYourSpace" – says Karolina Manikowska, Workplace Research and Consulting Department Director.

We warmly invite you to visit our stand – no. A11 B08 in hall no. 24.

Workplace 3.0/SaloneUfficio is part of the international Salone del Mobile fair. Only companies that have been invited by the organisers can exhibit there. It will be the second time our company participates in the fair, held in the capital of Italian design.

Our furniture will also be part of an artistic installation of the Interni press office designed by Przemysław Mac Stopa within the Milan Design Week. The "Material‒Immaterial" exhibition can be seen on 3‒15 April.

A non-standard contact centre office

When the first call centre companies appeared in the 90s, the office spaces did not offer the possibilities we have nowadays. The market of call centre companies which offer simple services has greatly evolved into the direction of specialisation and professionalization. Currently people working for call centres perform more varied activities and tasks than it was initially ‒ 8 working hours with a phone receiver. The change in the work style has been accompanied by some changes in the office space that is now supposed to support employees in carrying out their everyday duties.

In recent years, we have observed development of call centre companies into professional contact centre companies. By transferring this kind of services to CEE countries, global companies have created new work quality and raised standards in terms of employee remuneration and an office space. Being part of the constantly developing BPO/SSC market, they have to do their best to fight for employees.

Employee profile

It is widely believed that the people working at call contact centre companies are those who have just started their professional careers. Nowadays, the group of call contact centre employees is most often made up of the generation Y who requires something more than a satisfactory salary from their employer. Representatives of the generation Y, so-called Millennials, are ambitious and focused on personal achievements and self-development. They usually threat their work at a call contact centre as the first stop on their career paths. Thanks to the technology they adore, they have access to global trends and international work patterns.

They are mobile and independent, so it is relatively easy for them to take a decision about changing their job. Because of all these features, they pose a huge challenge to managers who are often representatives of a different generation. Attracting young people and keeping them in an organisation is one of the main problems contemporary BPO/SSC companies have to face.

Employee turnover

The biggest problem connected with employee turnover in customer service centres is the outflow of knowledge from an organisation. A chance to keep an experienced employee in an organisation is to manage their talents skilfully and offer benefits that will increase their job satisfaction. A sports card or private medical care are becoming a standard. Additional benefits, such as an effective and well designed office can have a real influence on employee job satisfaction level.

Space in which work is pleasant

A contact centre office does not have to be conventional and made up only of boxes where employees carry out their main tasks. The technology development and flexible work styles allow employees to work in comfortable conditions within a large space and perform some tasks away from a desk. These solutions have been chosen by the international airlines Cathay Pacific, for which we have equipped the Global Contact Centre in Cracow. Our arrangement works have resulted in unique interiors that are the company's showpiece and that support it in attracting the best employees in the competitive Cracow labour market.

How to create an attractive contact centre office? Cathay Pacific case

Thanks to unique branding, an office becomes a company's showpiece and mirrors its values and mission. It also helps a company stand out from other companies in the competitive market. According to employees, an office look shows whether an employer takes care of their staff or not.

Additional social zones where employees can relax and spend a break with their colleagues raise a team's morale. It has been proven that informal meetings over a cup of coffee are more effective than traditional meetings held in conference rooms. Work performed with people who we know and like is more pleasant and more productive at the same time.

"Fine feathers make fine birds" – currently an office is becoming an employer branding element that allows for attracting potential employees.

Previous boxes are replaced with comfortable workstations and additional acoustic solutions, such as upholstered desk panels, acoustic panels and other solutions that allow for soundproofing particular rooms in an office.

Thanks to the division of an office into 3 macrozones: communication, concentration and administration, employees do not disturb each other in performing their everyday duties.

Nowy Styl Group will talked the latest trends and the needs of the call contact centre sector with its representatives during the CWW 2017 Congress in Berlin. Our company was a partner of the official Polish stand organised by Forum Call Center.

Nina Bocheńska
Business Services
Communication Specialist