The biggest Call Contact Centre industry fair in Europe ‒ CCW 2017 is held in Berlin on 21‒23 February. 220 exhibitors and 8,000 guests from all over the world prove that this is a place where the direction of the service and modern communication sector can be visible to the naked eye. Our company is a partner of the official Polish stand.
‒ The line-up of the "Polish national team" is not accidental. Through their services, products and achievements, the participants will represent 10 trends that make up the axis of innovation and the Polish potential in the area of customer service solutions and operations – says Maciej Buś, Forum Call Center President, organiser of the Polish stand.
The trend Nowy Styl Group would like to share with participants in CCW 2017 is our unique know-how in the field of office space arrangement ‒ "People. Process. Place."
People, processes and the place are the main elements of every organisation, in particular of those companies that provide modern business services. Human capital is the most important asset of the service sector – it is people who realise certain processes on which the call contact centre companies focus their business activity. The place is supposed to be an effective workspace that supports people in realising business processes. A comprehensive project of a well designed office is an optimal combination of these three elements.
‒ At CCW 2017 we would like to reach new clients, recognise their needs and define the problems connected with a workplace they have to face – says Sebastian Osuch, our expert in the BPO/SSC/ITO market. ‒ Projects, such as the Cathay Pacific office in Cracow, only prove that a call centre doesn't have to be conventional.
You can read about our ideas for an effective workspace for the call contact centre sector in the study: "A non-standard contact centre office."
For more information on the Polish stand at CCW 2017 in Berlin see:
For a workplace at home, Stiftung Warentest, a German consumer organisation and foundation involved in investigating and comparing goods and services, tested thirteen swivel chairs with armrests and synchronous mechanisms. The Nowy Styl Group @-MOTION convinced the experts: with the overall 'good' score (1,9) in the quality rating, the chair was awarded the "best office chair" title. From the direct competition, @-MOTION stood out above all thanks to its "best handling" feature. The foundation awarded @-MOTION the "Practical Test Winner" title as well.
A look at the assessment criteria
What was tested? Based on the current European standards and requirements, Stiftung Warentest foundation tested the desk chairs precisely for seating comfort, durability, handling, safety, pollutants, marking and equipment/technical features.
"Practical Test Winner"
The Foundation awarded the Nowy Styl @-MOTION the individual "Practical Test Winner" title. As the only chair of all the examined desk chairs, @-MOTION received the 1.0 grade in the "marking" and "best handling" categories. The jury recognised its advantages, such as "being easy to fit and adjust", "very durable and gentle-to-the-floor castors", "adjustable lower back support" and "a soft, adaptable seat cushion."
Previously @-MOTION armchair has been awarded also in “Friendly Office” competition where it received a prize in the category of “Office Chairs”. It was also the finalists of the prestigious competition “Good Pattern”.
The fashion for lofts was initiated by Americans and Frenchmen. Nowadays lofts are places where architects, lawyers, creative sector companies and all those who value space, comfort and unique solutions like to arrange their offices.
Open spaces, austere brick walls and exposed ceilings are a perfect match for modern office interior arrangement. This is clearly visible in our showroom located in Clerkenwell, the London design capital.
– Based in Clerkenwell Close, the Nowy Styl Group's showroom features a range of project focused furniture and seating, including the Sand modular acoustic booths, the Play&Work range and the popular height adjustable bench – says Martin Howitt, from Nowy Styl Group UK. – The showroom is one of the feature offices in the Clerkenwell Workshops, a loft style industrial building that was built in the late 1800s and was used for educational storage. In the late 20th century the building became home to many craft manufacturers. We, of course, would love to come and visit the showroom in person, but if you can't make it, be sure to take a look at our virtual tour.
Coastal Trading and Contracting, a group company of Qatar based business Coastal Qatar, has entered into an agreement with our company ( in the range of Forum Seating brand), for the manufacture of stadium seats in Qatar. Under the agreement, Coastal will setup a manufacturing facility in Qatar for the manufacture of stadium seats with technology transfer from Forum Seating. The company aims to capture the demands for stadium seating in Qatar with exports to MENA region and Asia.
Coastal is a Qatar based conglomerate and operates companies with varied interests in the areas of construction, steel fabrication, galvanizing, trading in architectural products and in healthcare. Coastal steel division has a fully equipped 20,000 Sqm fabrication facility capable of fabrication of heavy structural steel. The company’s galvanizing facility is the most modern galvanizing plant in Qatar compliant to EN standards and has one of the largest zinc kettles in the area. The sports division has a full range of products required for outfitting of sports arenas. The group has been a key player in the Qatar construction sector and has been actively involved in projects like the Qatar National Museum, Aspire Stadium, Hamad International Airport, Khalifa Stadium, Qatar Foundation, etc.
Portfolio of our Forum Seating brand includes auditorium seats designed for concert and lecture halls, cinema and theatre armchairs, stadium seats and telescopic tribunes. Forum Seating equipped all Polish stadiums for the 2012 European Championship in football, stadiums for the 2010 World Cup in South Africa, two stadiums for the 2016 European Championship in France and many more facilities around the world.
- We are extremely delighted to be the first world class stadium seat manufacturer in the region and contribute to the Emir’s 2030 vision to diversify Qatar’s economy - stated Nishad Azeem, Group CEO, Coastal Qatar. - Our objective is to make the product sustainable and reduce our carbon foot print. The ‘Made in Qatar’ seats will source the raw material locally and form the GCC region. The aluminum for the seat frames will be sourced from Qatalum and extruded by a local company, the steel frames will be fabricated at our fabrication facility and galvanized at our plant - he further added.
- The technology partnership with Forum Seating will allow Coastal to manufacture our award winning spectator seats used in the major stadiums across the world to be manufactured in Qatar and put Qatar on the export map - said Jakub Rachfalik, Forum Seating Business Line Director.
Coastal manufacturing facility is expected to begin production of seats by first quarter of 2017. The facility will also manufacture other products for export and products that are currently being imported to the country.
Picture: Jakub Rachfalik, Forum Seating Business Line Director, with Coastal Qatar representatives (from the left: Emad Izmegna – Sales Manager, Nishad Azeem – CEO and Junu Chandy Kurian – General Manager).